Untether Labs | Status

Untether Labs | Status

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Aug 18, 2026 5:01 AM PDT Resolved after 19m

Elevated API latency and intermittent errors

Updates

  • Aug 18, 2026 5:20 AM PDT

    Between 12:01 and 12:11 UTC, a subset of API requests experienced slow response times, and a small number of requests failed with errors.

    The cause was a single large report execution that consumed excessive memory on our API servers, causing them to restart. Each restart was brief (approximately 20 seconds), and remaining servers continued serving traffic throughout. The service was never fully unavailable.

    Approximately 0.3% of requests during this window returned an error. The report execution has been stopped and all servers returned to normal operation. No data was lost, and no customer action is required.

    Resolved
  • Aug 18, 2026 5:10 AM PDT (10 minutes earlier)

    12:12 UTC We have identified the cause as a large report execution consuming excessive resources on our API servers. The affected process has been stopped and response times have returned to normal. We are monitoring.

    Identified
  • Aug 18, 2026 5:01 AM PDT (9 minutes earlier)

    We are investigating reports of slow response times and intermittent errors affecting the API and web app. Some users may experience slow page loads

    Investigating